Relax … your information is safe.
With Founders, your money’s safety, your identity and your financial security is always a top priority. We have resources working around the clock to ensure your information is safe and secure.
Education and Experience
Bob Bender is a graduate of Oregon State University with a degree in business administration. Prior to Founders, Bob served as a Data Center Operations representative for Fiserv.
Since joining Founders, he has served as Data Center Manager, Senior Vice President - Information Technology. He is currently Founders’ Chief Technology Officer.
Professional and Community Service
Bob is Chief Technology Officer for Founders Federal Credit Union and is responsible for overall information technology direction, strategically implementing next generation solutions and applying visionary leadership as part of the Executive Management team driving long-term strategic goals. He started his career in the computer industry as a controller for a petroleum company. His career with credit unions began when he started working for Fiserv after graduating from Oregon State University. Bob co-developed the OPAlert System in the late 1990s to improve systems information notification used by data center managers and computer operators. Bob joined Founders Federal Credit Union and currently manages the Information Technology daily operations. The credit union now serves branches in North and South Carolina.
Achieving certification in Certified Information Security Manager (CISM), Certified in Risk and Information Systems Control (CRISC) and Cybersecurity Audit Certified (CAC), Bob teaches cybersecurity and system integrity strategies to financial institutions. He also promotes cybersecurity training programs for Board Members, Executive teams and employees through education and additional publishing of articles for members through blogs, newspaper articles and credit union publications. Bob assists Cryptyk Inc. as an Advisory Board Fintech Specialist where he focuses on the blockchain hybrid decentralized data processing architecture integration design. This consists of delivering governance, risk, and compliance architecture for financial institution cybersecurity resilience business strategies.
Bob is currently appointed as a Board Member for the National Credit Union – Information Sharing Analysis Organization where he promotes credit union cybersecurity collaboration standards and direction.
1 Only general information technology and security questions will be answered. For specific questions with your account please call 1-800-845-1614 or send us a secure message through Founders Online. Please do not send account information through this form or through email.
Security Resource Center
There are many legitimate sources for security information and trending topics.
- United States Computer Emergency Readiness Team
US-CERT serves as a national hub for cyber and communications information, technical expertise and operational integration. Their mission is to reduce the Nation’s risk of systemic cybersecurity and communications challenges.
- Department of Homeland Security
The Department of Homeland Security secures the nation from the many threats we face. With honor and integrity, they safeguard the American people, our homeland and our values. Duties are wide-ranging, and their goal is keeping America safe.
- FBI Cyber Crime
The FBI is the lead federal agency for protecting the United States of America’s critical infrastructure by investigating criminal cyber-attacks, overseas adversaries and terrorists.
- FDIC Cybersecurity Protection
The Federal Deposit Insurance Corporation (FDIC) is an independent agency created by Congress to maintain stability and public confidence in the nation's financial systems.
- FTC’s Bureau of Consumer Protection
The FTC’s Bureau of Consumer Protections protects consumers and competition by preventing anticompetitive, deceptive, and unfair business practices through law enforcement, advocacy, and education without unduly burdening legitimate business activity.
- Kreb’s on Security
This site has authored more than 1,300 blog posts for the Security Fix blog!
Victim of fraud? Here’s what you should do:
Credit Card Fraud
To report credit card fraud, call the number on the back of your card immediately and block the card. This will prevent further fraudulent activity. Check your recent transactions and notify the representative you speak with when blocking your card of any purchases which seem suspicious.
Debit Card Fraud
Reporting debit card fraud also requires a call to the number on the back of your debit card to block the card from being used. If there is suspicious activity on your transaction history, report it immediately by visiting a Founders office to complete a Cardholder Fraud Claim Form. If you are unable to visit an office, call 1-800-845-1614 to report suspicious activity immediately and a form can be sent to you to complete.
ATM PIN Fraud
Scammers are constantly trying to trick consumers with sophisticated tactics. Occasionally, the scammer is so skilled they can make you believe they legitimately need your information – like your PIN number. You should NEVER give out your PIN number. But if you accidentally do, call the number on the back of your card immediately to block the card from being used. If you have suspicious activity in your account visit a Founders Office to complete a Fraud Dispute Form. If you are unable to visit an office, call 1-800-845-1614 to report suspicious activity immediately and a form can be sent to you to complete.
Founders Online Username and Password Fraud
Scammers also often try to trick consumers into giving out username and password information for online accounts – including your Founders Online credentials. NEVER share your Founders Online username, password or Secure Access Code with anyone – even someone you think you can trust. If you have shared this information, call 1-800-845-1614 to speak with an eCommerce specialist, or speak with a Financial Services Representative at a Founders office so we can disable your Founders Online credentials to help prevent fraud.
If you feel you’ve been victimized through check fraud, call 1-800-845-1614 or visit a Founders office to report it immediately and take the appropriate actions. If one or more of your checks have been stolen please call or visit a Founders office to have your current account closed and open a new one.