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Security

Relax … your information is safe.

With Founders, your money’s safety, your identity and your financial security is always a top priority. We have resources working around the clock to ensure your information is safe and secure.

Important Account Security Information

Education and Experience

Bob Bender is a graduate of Oregon State University with a degree in business administration. Prior to Founders, Bob served as a Data Center Operations representative for Fiserv.

At Founders

Since joining Founders, he has served as Data Center Manager, Senior Vice President - Information Technology. He is currently Founders’ Chief Technology Officer.

Professional and Community Service

Bob is Chief Technology Officer for Founders Federal Credit Union and is responsible for overall information technology direction, strategically implementing next generation solutions and applying visionary leadership as part of the Executive Management team driving long-term strategic goals. He started his career in the computer industry as a controller for a petroleum company. His career with credit unions began when he started working for Fiserv after graduating from Oregon State University. Bob co-developed the OPAlert System in the late 1990s to improve systems information notification used by data center managers and computer operators. Bob joined Founders Federal Credit Union and currently manages the Information Technology daily operations. The credit union now serves branches in North and South Carolina.

Achieving certification in Certified Information Security Manager (CISM), Certified in Risk and Information Systems Control (CRISC) and Cybersecurity Audit Certified (CAC), Bob teaches cybersecurity and system integrity strategies to financial institutions. He also promotes cybersecurity training programs for Board Members, Executive teams and employees through education and additional publishing of articles for members through blogs, newspaper articles and credit union publications. Bob assists Cryptyk Inc. as an Advisory Board Fintech Specialist where he focuses on the blockchain hybrid decentralized data processing architecture integration design. This consists of delivering governance, risk, and compliance architecture for financial institution cybersecurity resilience business strategies.

Bob is currently appointed as a Board Member for the National Credit Union – Information Sharing Analysis Organization where he promotes credit union cybersecurity collaboration standards and direction.

Bob Bender
  • Online Security

    So many things are conducted completely through the Internet in today’s world. From online shopping to purchasing airline tickets, your Personal Identifiable Information (PII) is needed to complete many transactions online. What the merchants you do with your PII should be at the top of your mind. As a consumer, you should know how these merchants handle your information.

    Online security and safety when using Founders Online should follow the following suggestions:

    • Choose a secure password which mixes numbers, special characters, and both lower and uppercase letters. It’s also a good idea to change your password every 90 days. 
    • Use unique usernames and passwords for different sites requiring this information and keep this information secure by not sharing it with others.
    • Monitor your account activity closely for suspicious transactions.
    • Log out of Founders Online when you aren’t using it.
    • Use antivirus and firewall software to protect your computer.
    • Trust your instincts – if something doesn’t feel right, it probably isn’t.

    Founders App security is also extremely important. While mobile phones have security features like face recognition and thumbprint technology, general account security on mobile devices is necessary to ensure your money stays safe. Consider these tips when using the Founders App:

    • Keep your mobile device updated. By having the most recent operating system and applications, your device is most protected against new vulnerabilities.
    • Manage your privacy settings. Monitoring how apps use your personal information and being comfortable with how your apps use these details can help you better understand just who may be able to benefit from your information.
    • Set password protection on your mobile device. Prevent unauthorized access by setting your device to automatically lock and require a passcode or other form of security clearance to gain access.
    • Be cautious using public Wi-Fi. At times it is safer to use your own mobile device’s data plan rather than connecting to a public Wi-Fi network.
  • Identity Theft

    Founders Federal Credit Union always takes member security and privacy seriously. There are certain steps you as an Internet user can take to help minimize risk and protect your account and personal information security.

    Never provide your personal information in response to an unsolicited request. Founders will never ask for your password, Social Security Number or account numbers through email or by phone. When you call Founders, a representative will verify your account information through a series of verifying questions.

  • Reducing Liability

    The Electronic Funds Transfer Act, better known as Regulation E, was first enacted in 1978 with the purpose of protecting consumers' financial accounts from liability for unauthorized transactions. Regulation E may limit your liability for unauthorized transfers of funds from a personal, family or household account initiated by electronic means, including a telephone, computer, mobile phone and ATM/Debit card.

    In order to take advantage of the protections under Regulation E, you must notify Founders Federal Credit Union immediately if you believe your ATM/Debit card, Founders Online, Founders Mobile or Call 24 login credentials may have been stolen or compromised. Also, review your account activity and statements and promptly report any errors or unauthorized transactions.

Woman holding phone beside laptop
  • Freezing Your Credit

    If you become a victim of Identity Theft, an important step to take is to freeze your credit immediately with the fraud department of each major credit bureau. This will place a fraud alert on your credit report. It’s also a good idea to request a credit report to review.

  • Report Fraudulent Emails

    Fraudulent emails could look like official Founders emails and may try to trick you into visiting a fake website and providing your account information. If you receive a suspicious email using the Founders name, forward it to us immediately at abuse@foundersfcu.com. As a reminder, legitimate Founders emails will never ask you to reply with any personal information like your Social Security Number, account number, PIN or personal identifiable information.

    Fraudulent emails may include:

    • A request for personal information. 
    • Urgent Appeals. We will never claim your account may be closed if you fail to confirm, verify or authenticate your personal information via email.
    • Messages about system and security updates. 
    • Offers that sound too good to be true.
    • Obvious typos and other errors.
Open lock with binary and circuit board overlay

Security Resource Center

There are many legitimate sources for security information and trending topics.

  • United States Computer Emergency Readiness Team

    US-CERT serves as a national hub for cyber and communications information, technical expertise and operational integration. Their mission is to reduce the Nation’s risk of systemic cybersecurity and communications challenges.

  • Department of Homeland Security

    The Department of Homeland Security secures the nation from the many threats we face. With honor and integrity, they safeguard the American people, our homeland and our values. Duties are wide-ranging, and their goal is keeping America safe.

  • FBI Cyber Crime

    The FBI is the lead federal agency for protecting the United States of America’s critical infrastructure by investigating criminal cyber-attacks, overseas adversaries and terrorists.

  • FDIC Cybersecurity Protection

    The Federal Deposit Insurance Corporation (FDIC) is an independent agency created by Congress to maintain stability and public confidence in the nation's financial systems.

  • FTC’s Bureau of Consumer Protection

    The FTC’s Bureau of Consumer Protections protects consumers and competition by preventing anticompetitive, deceptive, and unfair business practices through law enforcement, advocacy, and education without unduly burdening legitimate business activity.

  • Kreb’s on Security

    This site has authored more than 1,300 blog posts for the Security Fix blog!

Blue Thumbprint

Victim of fraud? Here’s what you should do:

Credit Card Fraud
To report credit card fraud, call the number on the back of your card immediately and block the card. This will prevent further fraudulent activity. Check your recent transactions and notify the representative you speak with when blocking your card of any purchases which seem suspicious.

Debit Card Fraud
Reporting debit card fraud also requires a call to the number on the back of your debit card to block the card from being used. If there is suspicious activity on your transaction history, report it immediately by visiting a Founders office to complete a Cardholder Fraud Claim Form. If you are unable to visit an office, call 1-800-845-1614 to report suspicious activity immediately and a form can be sent to you to complete.

ATM PIN Fraud
Scammers are constantly trying to trick consumers with sophisticated tactics. Occasionally, the scammer is so skilled they can make you believe they legitimately need your information – like your PIN number. You should NEVER give out your PIN number. But if you accidentally do, call the number on the back of your card immediately to block the card from being used. If you have suspicious activity in your account visit a Founders Office to complete a Fraud Dispute Form. If you are unable to visit an office, call 1-800-845-1614 to report suspicious activity immediately and a form can be sent to you to complete.

Founders Online Username and Password Fraud
Scammers also often try to trick consumers into giving out username and password information for online accounts – including your Founders Online credentials. NEVER share your Founders Online username, password or Secure Access Code with anyone – even someone you think you can trust. If you have shared this information, call 1-800-845-1614 to speak with an eCommerce specialist, or speak with a Financial Services Representative at a Founders office so we can disable your Founders Online credentials to help prevent fraud.

Check Fraud
If you feel you’ve been victimized through check fraud, call 1-800-845-1614 or visit a Founders office to report it immediately and take the appropriate actions. If one or more of your checks have been stolen please call or visit a Founders office to have your current account closed and open a new one.

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MEMBERS: Log in to Founders Online then select Add Accounts to apply for your Deposit Account.

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NON-MEMBERS: Please complete our Deposit Application and Membership Application.

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NON-MEMBERS: Please complete our Line of Credit Application and Membership Application.

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