Contact Information
Relax ... we can help!
Founders Representatives can assist you in many ways. Please click the topic you need assistance with for more information on how to contact a Founders Representative who can best assist you.
Call our Contact Center: 1-800-845-1614
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Corporate Headquarters & Credit Union Mailing Address
737 Plantation Road
Lancaster, SC 29720Please use this address when mailing items to Founders Federal Credit Union.
When mailing to an individual location, please note that location in the attention line.
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Rock Hill Center
660 North Anderson Road
Rock Hill, SC 29730Visit Rock Hill Center for Recovery Services and to view the vehicles in our Recovery Lot.
Please note: Teller, Loan and ATM services are not available at this location
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Founders Online Troubleshooting
For other login issues, please call 1-800-845-1614 during regular business hours.
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Call 24
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Loss Control - Delinquent Loans
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Card Services
Lost or stolen Debit Card: 1-800-845-1614
Lost or stolen Essentials and Life Rewards Credit Cards: 1-866-820-6784
Lost or stolen Extra and Blue Credit Cards: 1-855-687-1965
CURewards® Redemption: 1-800-637-7728
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Loan Inquiries
Call 1-800-845-1614 and press 2 for Loan Inquiries
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Payment Protection Claims
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Mortgage Loan Notice of Error and/or Request for Information
In order to submit a Notice of Error and/or a Request for Information concerning the servicing of your mortgage loan, you must send the request in writing. Your request must be made on its own and cannot be written on your monthly billing statement. The request should include your name, loan number, property address, and the alleged error or a description of the specific information being requested. Mail your written request to:
Founders Federal Credit Union
Attn: Mortgage Research
737 Plantation Road
Lancaster, SC 29720 -
Insurance Services
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Investment Services
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Business Development
Call 1-800-845-1614 to speak with a Business Development Officer.
Want more information on how to become a Business Partner? Click here for more information or to submit a form to become a Business Partner with Founders.
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Member Complaint Form
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WCAG/ADA Accessibility Issues
Our goal is to ensure everyone is able to access the information on our website no matter what device or type of device you may be using. If you are utilizing assistive technology or a screen reader to view the information on our website and experienced an error, please click here to notify us of the accessibility issue.