Account Statement FAQ Relax ... with the updated statements.

How do I view my statements online?
In Founders Online, select "Statement" in the menu then select "Member Stmt/Notices." Select your account number from the "Member Number Selection" drop-down list and click "Submit." You will see a list of available statements. Click on the desired month and an electronic version of your statement will appear. Click the "View PDF" icon to view the traditional statement layout.

Is there a charge for eStatements?
Founders Online and eStatements are both offered free of charge.

When will the look of my eStatements change?
The new and improved look for your eStatements will take effect April 1.

When will the look of my paper statements change?
The new and improved look for your paper statements will take effect when you receive your April statement in May. If you receive quarterly statements, you will see the change in the statement you receive in July.

If I enrolled in eStatement April 5, will I have to wait until May to see my past eStatements?
No, statements and notices from December 1, 2022 through March 31, 2023 will be available in eStatements.

How will I know when an eStatement is available for viewing?
You will receive an email notification when a new eStatement is available.

How can I get a copy of a previous statement?
Statements from December 1, 2022 through March 31, 2023 will be available in eStatements. If you need a statement prior to December 2022, send a secure message within Founders Online, visit a local Founders office or call 800-845-1614.

How do I change my email address?
Log into Founders Online. In the menu on the left, select "Statements" then "Member Stmt Options." Please note: This will not change your email address for Founders Online.

How do I find my checking account transactions?
In the electronic version, scroll to find Checking Account and click "Show Details" to view transactions.

Where do I find my year-to-date total dividends?
You can find the year-to-date total dividends and interest in the Year-to-Date Financial Summary section at the bottom of both statement versions.

Where do I find the check reconcilement form?
When viewing your eStatements, select the option titled Reconciling. This is a calculable form to assist with check reconcilement.

Where are the tax forms and annual policies located?
They will be listed under Documents on the eStatement site.

What is Statement Search?
This is a new feature available in the electronic version that allows you to search within the available statements for transactions using multiple search options. (Example: Find all transactions from $50-$100.) Click "Submit" and all statements with transactions matching the search criteria will appear under Results. Select a statement and the requested transaction(s) will be highlighted in yellow.

Do I need special software to view eStatements?
Yes, Adobe® Acrobat Reader is required to view eStatements. A free download is available on Adobe.com.

Can I print my eStatements?
Yes, you can print your eStatements from your computer. Using Adobe® Acrobat Reader software, click the print icon at the top-right of the page or click "File" in the upper-left corner of the screen and then click "Print." You may print the entire statement or choose to print a specific page. You can also print your eStatements from your phone using an Air printer.

How do I print a copy of my statement in black and white?
Within the Adobe® Acrobat Reader window, click "File" and then "Print." In the print dialog window, select the box to "Print in grayscale (black and white)” and then click "Print."

Can I save my eStatements?
Yes, you can save your eStatements to your computer from the Adobe® Acrobat Reader software by selecting the PDF icon at the top-right of the page or click "File" in the upper-left corner of the screen and select “Save A Copy.” You can also save your eStatements by clicking the Control, Shift and S (Ctrl+Shift+S) keys simultaneously. You are not able to save your statements from a mobile device or tablet.

How do I unenroll or re-enroll in eStatements?
Log into Founders Online. In the menu on the left, select "Statements" then "Member Stmt Options" to unenroll or re-enroll in eStatements.