• Online Security

    So many things are conducted completely through the Internet in today’s world. From online shopping to purchasing airline tickets, your Personal Identifiable Information (PII) is needed to complete many transactions online. What the merchants you do with your PII should be at the top of your mind, and as a consumer, should know how these merchants handle your information.

    Online security and safety when using Founders Online should follow the following suggestions:

    • Choose a secure password which mixes numbers, special characters, and both lower and uppercase letters. It’s also a good idea to change your password every 90 days. 
    • Use unique usernames and passwords for different sites requiring this information and keep this information secure by not sharing it with others.
    • Monitor your account activity closely for suspicious transactions.
    • Log out of Founders Online when you aren’t using it.
    • Use antivirus and firewall software to protect your computer.
    • Trust your instincts – if something doesn’t feel right, it probably isn’t.

    Founders App security is also extremely important. While mobile phones have security features like face recognition and thumbprint technology, general account security on mobile devices is necessary to ensure your money stays safe. Consider these tips when using the Founders App:

    • Keep your mobile device updated. By having the most recent operating system and applications, your device is most protected against new vulnerabilities.
    • Manage your privacy settings. Monitoring how apps use your personal information and being comfortable with how your apps use these details can help you better understand just who may be able to benefit from your information.
    • Set password protection on your mobile device. Prevent unauthorized access by setting your device to automatically lock and require a passcode or other form of security clearance to gain access.
    • Be cautious using public Wi-Fi. At times it is safer to use your own mobile device’s data plan rather than connecting to a public Wi-Fi network.
  • Identity Theft

    Founders Federal Credit Union always takes member security and privacy seriously. There are certain steps you as an Internet user can take to help minimize risk and protect your account and personal information security.

    Never provide your personal information in response to an unsolicited request. Founders will never ask for your password, Social Security Number or account numbers through email or by phone. When you call Founders, a representative will verify your account information through a series of verifying questions.

  • Reducing Your Liability

    The Electronic Funds Transfer Act, better known as Regulation E, was first enacted in 1978 with the purpose of protecting consumers' financial accounts from liability for unauthorized transactions. Regulation E may limit your liability for unauthorized transfers of funds from a personal, family or household account initiated by electronic means, including a telephone, computer, mobile phone and ATM/Debit card.

    In order to take advantage of the protections under Regulation E, you must notify Founders Federal Credit Union immediately if you believe your ATM/Debit card, Founders Online, Founders Mobile or Call 24 login credentials may have been stolen or compromised. Also, review your account activity and statements and promptly report any errors or unauthorized transactions.

  • Freezing Your Credit

    If you become a victim of Identity Theft, an important step to take is to freeze your credit immediately with the fraud department of each major credit bureau. This will place a fraud alert on your credit report. It’s also a good idea to request a credit report to review.


  • Fraudulent Emails

    Fraudulent emails could look like official Founders emails and may try to trick you into visiting a fake website and providing your account information. If you receive a suspicious email using the Founders name, forward it to use immediately at abuse@foundersfcu.com. As a reminder, legitimate Founders emails will never ask you reply with any personal information like your Social Security Number, account number, PIN or personal identifiable information.

    Fraudulent emails may include:

    • A request for personal information. 
    • Urgent Appeals. We will never claim your account may be closed if you fail to confirm, verify or authenticate your personal information via email.
    • Messages about system and security updates. 
    • Offers that sound too good to be true.
    • Obvious typos and other errors.


  • Security Resource Center