COVID-19 (Coronavirus) Information & Support
To our members:
At Founders Federal Credit Union, the health, safety and well-being of our members, employees - and our entire community - is always our top priority. While we continue to monitor COVID-19 and its effects in our market areas, we want you to know we are your credit union. We are devoted to serving you and are committed to standing by you. Our members. Our communities. Our family. Together, we can persevere through these times. We are your credit union. Relax ... we are here for you.
President & CEO, Founders Federal Credit Union
All Founders office lobbies are closed, offering drive-thru service only.
USC Russell House Office - Columbia, SC
Due to the recent school closings, our USC Russell House Office is currently closed.
Founders Lobbies Will Open Monday, June 8
All Founders Office lobbies will re-open Monday, June 8. All lobbies and drive-thrus will operate with our normal business hours.
While our lobbies will be open, we want to remind you to practice social distancing at our locations and adhere to the tips below:
- Do not visit our lobbies if you are sick.
- Keep a distance of at least 6 feet away from employees and members.
- Utilize hand sanitizer and good hand-washing skills before and after your visit.
- Wear a mask or face cloth that covers both your nose and mouth.
- If you feel sick or have been sick, please use Founders Online, the Founders App or our Contact Center.
Your Stimulus from the IRS
If you have not received the deposit and would like to check the status, your eligibility, or if you need to update your account information with the IRS, please visit irs.gov for detailed information and instructions.
You can access your account online to see if you have received your stimulus deposit or if it is still pending. If you have recently received a tax refund deposit to this account, the IRS probably has the correct account information.
Please beware of any fraudulent activity or calls you may receive regarding your stimulus. Founders will NEVER call you and ask for your personal information about your account or your stimulus money, or your Founders Online login information or Secure Access Codes.
Setting Alerts in Founders Online
Looking for your stimulus money? Set up an alert so you are notified when you receive a deposit to your account! Log in to Founders Online, click on the Services tab, then set up an Account Activity Alert for a Credit Transaction. You'll receive an alert from Founders Online when your account receives a credit.
Looking for your MICR?
The IRS requires your MICR number to deposit stimulus money into your account. MICR numbers are associated with Checking Accounts and Money Market Plus Accounts. To find your MICR number log in to Founders Online, select the account you want to see, then click the Details tab. Your MICR is included at the top of the page.
Your MICR can also be found on your printed checks for each account as the second part of numbers preprinted at the bottom of all of your checks.
Founders Routing Number
The Routing Number for Founders Federal Credit Union accounts is 253279439.
Hours and drive-thru service
Regular Business Hours:
Monday through Thursday • 8am to 5pm
Friday • 8am to 6pm
Our drive-thrus are open regular business hours and are equipped to serve you from the convenience of your vehicle.
Financial Services Representatives and Loan Officers will be available by phone to assist with more complex transactions and services. Click here for a complete list of our Financial Services Representatives.
How we can serve you
Even with our drive-thrus open, we still encourage you to utilize Founders Online and the Founders App for 24/7 access to your accounts or call 1-800-845-1614 for assistance. Many transactions, loan payments and loan applications can be completed through our digital channels.
Founders Online: Check your account balance, make loan payments, transfer money, all from the convenience of your home.
Mobile Deposit: Deposit checks in Founders Online in a few quick steps.
Founders Pay: Pay bills by card, check or pay other Founders members.
Digital Wallets: Load your Founders Credit and Debit Cards into your mobile device's digital wallet for contactless payment for essential goods.
If you aren't sure if your services can be completed online or by phone, please call 1-800-845-1614 and a representative will assist you.
Relax ... rethink before you respond.
Now more than ever, it is important for you to be diligent in fighting fraud and fraudulent activity on your account. Criminals and account hackers will take advantage of the COVID-19 impact to attempt to access your personal information and obtain access to your accounts.
Founders would never ask you to share any private information.
Not your username.
Not your CVV.
Not your PIN.
Not a secure access code.
Pay attention to any communication you receive. If you find typos or grammatical errors, this should alert you to check the source. Or, if the communication asks you to send a code from a Samsung phone and you have an Apple phone, this is another sign for you to not respond and call Founders directly.
We're here to help
First and foremost, we are here to serve you. If you are experiencing hardships during this time, please contact us. We are your credit union and we stand committed to helping you through any hardships you may be experiencing. Our Financial Services Representatives, Mortgage Loan Originators and Branch Managers are available no matter what your questions may be.
Additionally, we are waiving our $25 Skip A Pay Fee for any eligible Skip A Pay request submitted through May 31, 2020. Click here for more information on how you can apply to skip your qualified April or May loan payment.
Your money is safe
Even in uncertain times, your money with Founders is safe. All funds up to $250,000 are federally insured by the National Credit Union Administration (NCUA). Click here for additional Share Insurance Coverage information.
Small Business Assistance
Founders is not currently a partner with the Small Business Administration (SBA) and we are not eligible to offer loans through the disaster assistance program as part of the CARES Act. Click here for application information and a list of approved lenders on the US Small Business Administration website.
Founders will continue to work with all members individually regarding any and all financial hardships you are facing at this time. For assistance please contact a Founders Financial Services Representative, Mortgage Loan Originator or Branch Manager for any questions regarding loans.