Contact Us

Contact and Support Center

Corporate Headquarters & Credit Union Mailing Address

737 Plantation Road 
Lancaster, SC 29720

Please use this address when mailing items to Founders Federal Credit Union.
When mailing to an individual location, please note that location in the attention line.

Member Inquiries

1-800-845-1614

Send us a secure message

Traveling further than 300 miles with your Founders Debit or Credit Card? Notify us. 

For account inquiries, send a secure message by logging in to Founders Online.

Founders Online Troubleshooting

Reset your password

For other login issues, please call our Contact Center during normal business hours.

Call 24

1-800-762-8758

Loss control - delinquent loans

1-866-207-7332

Card Services

Lost or stolen card: 1-800-449-7728

CURewards® Redemption: 1-800-637-7728

Platinum and Preferred No Frills Credit Card Inquiries: 1-866-820-6784

Visa Signature Credit Card Inquiries: 1-855-687-1965

Loans

Loan Inquiries: 1-800-845-1614

Mortgage Loan Notice of Error and/or Request for Information

In order to submit a Notice of Error and/or a Request for Information concerning the servicing of your mortgage loan, you must send the request in writing. Your request must be made on its own and cannot be written on your monthly billing statement. The request should include your name, loan number, property address, and the alleged error or a description of the specific information being requested. Mail your written request to:
Founders Federal Credit Union
Attn: Mortgage Research
737 Plantation Road
Lancaster, SC 29720

Insurance Services

1-855-385-7977

Send us a secure message

Investment Services

1-866-739-7064

Visit our website

Business Development

Click here to order additional supplies.

Send us a secure message

Member Complaint Form

Download our form to submit.

Auto Loans as low as*

1.90%
APR

Credit Cards as low as*

8.35%
APR

Personal Loans as low as*

7.90%
APR

HELOC as low as*

4.00%
APR

Rates, terms & conditions

 

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