Contact Us

Contact and Support Center

Corporate Headquarters & Credit Union Mailing Address

737 Plantation Road 
Lancaster, SC 29720

Please use this address when mailing items to Founders Federal Credit Union.
When mailing to an individual location, please note that location in the attention line.

Member Inquiries


Send us your inquiry

Traveling? Notify us so your card will not be blocked. 

For account inquiries, send a secure message by logging in to Founders Online.

Founders Online Troubleshooting

Reset your password

For other login issues, please call our Contact Center during normal business hours.

Call 24


Loss control - delinquent loans


Card Services

Lost or stolen card: 1-800-449-7728

CURewards® Redemption: 1-800-637-7728

Platinum and Preferred No Frills Credit Card Inquiries: 1-866-820-6784

Visa Signature Credit Card Inquiries: 1-855-687-1965


Loan Inquiries: 1-800-845-1614

Payment Protection Claims

Phone: 1-800-328-9442
File a Payment Protection Claim Online

Mortgage Loan Notice of Error and/or Request for Information

In order to submit a Notice of Error and/or a Request for Information concerning the servicing of your mortgage loan, you must send the request in writing. Your request must be made on its own and cannot be written on your monthly billing statement. The request should include your name, loan number, property address, and the alleged error or a description of the specific information being requested. Mail your written request to:
Founders Federal Credit Union
Attn: Mortgage Research
737 Plantation Road
Lancaster, SC 29720

Insurance Services


Send us a message about Insurance Services

Investment Services


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Business Development

Click here to order additional supplies.

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Member Complaint Form

Download our Member Complaint Form