Contact Us

Contact and Support Center

Corporate Headquarters & Credit Union Mailing Address

737 Plantation Road 
Lancaster, SC 29720

Please use this address when mailing items to Founders Federal Credit Union.
When mailing to an individual location, please note that location in the attention line.

Rock Hill Center

660 North Anderson Road
Rock Hill, SC 29730

Visit Rock Hill Center for Recovery Services and to visit our Vehicle Recovery Lot.
Please note: Teller, Loan and ATM services are not available at this location.

Member Inquiries


Send us your inquiry

For account inquiries, send a secure message by logging in to Founders Online.

Exceptional Member Experience

Did you have a fantastic Founders experience? Do you want to leave a positive message for an employee who assisted you in one of our offices or on the phone? Fill out our Exceptional Member Experience form for a chance to win a Founders Prize Pack!

Tell us about your experience at Founders!

Founders Online Troubleshooting

Reset your password

For other login issues, please call our Contact Center during normal business hours.

Founders Bill Pay Billing Address

737 Plantation Road
Lancaster, SC 29720-5808

Call 24


Loss control - delinquent loans


Card Services

Lost or stolen card: 1-800-449-7728

CURewards® Redemption: 1-800-637-7728

Platinum and Preferred No Frills Credit Card Inquiries: 1-866-820-6784

Visa Signature Credit Card Inquiries: 1-855-687-1965


Loan Inquiries: 1-800-845-1614

Payment Protection Claims

Phone: 1-800-328-9442
File a Payment Protection Claim Online

Mortgage Loan Notice of Error and/or Request for Information

In order to submit a Notice of Error and/or a Request for Information concerning the servicing of your mortgage loan, you must send the request in writing. Your request must be made on its own and cannot be written on your monthly billing statement. The request should include your name, loan number, property address, and the alleged error or a description of the specific information being requested. Mail your written request to:
Founders Federal Credit Union
Attn: Mortgage Research
737 Plantation Road
Lancaster, SC 29720

Insurance Services


Send us a message about Insurance Services

Investment Services


Visit our website

Business Development

Click here to order additional supplies.

Send us a message

Member Complaint Form

Download our Member Complaint Form