Relax. Your information is safe.
Founders Federal Credit Union takes member security and privacy seriously, which is why we have a variety of standards and procedures in place to protect our members. There are steps you can take to help minimize risk and protect the security of your accounts and personal information. Our Security Center provides information to help you and your family be better protected against potential threats.
It’s important you never provide personal information in response to an unsolicited request. Founders will not ask for your password, Social Security Number or account numbers through email or by phone. When you call us, we will verify your account information through a series of verifying questions.
If you believe your account has been breached or you believe you have become the victim of identity theft, please contact us immediately at 1-800-845-1614 (Monday-Thursday 8:00 am to 5:00 pm and Friday 8:00 am to 6:00 pm).
Identity theft is the fastest growing crime in America. It occurs when someone obtains your personal information (Social Security Number, credit card number, etc.) and uses it to fraudulently apply for credit, make purchases or withdraw money from your accounts. It seriously jeopardizes your finances and your credit standing.
Download our Identity Theft brochure to learn how to protect your identity and what to do if you become a victim.
Reducing Your Liability
The Electronic Funds Transfer Act, better known as Regulation E, was first enacted in 1978 with the purpose of protecting consumers' financial accounts from liability for unauthorized transactions. Regulation E may limit your liability for unauthorized transfers of funds from a personal, family or household account initiated by electronic means, including a telephone, computer, mobile phone and ATM/Debit card.
In order to take advantage of the protections under Regulation E, you must notify Founders Federal Credit Union immediately if you believe your ATM/Debit card, Founders Online, Founders Mobile or Call 24 login credentials may have been stolen or compromised. Also, review your account activity and statements and promptly report any errors or unauthorized transactions.