Contact Us

Contact and Support Center

Corporate Headquarters & Credit Union Mailing Address

737 Plantation Road 
Lancaster, SC 29720

Please use this address when mailing items to Founders Federal Credit Union.
When mailing to an individual location, please note that location in the attention line.

Member Inquiries

1-800-845-1614

Send us an email

For account inquiries, send a secure message in Founders Online.

Founders Online Troubleshooting

Reset your password

For other login issues, please call our Call Center during normal business hours.

Call 24

1-800-762-8758

Collections

1-800-662-2385

Card Services

Lost or stolen card: 1-800-449-7728

CURewards® Redemption: 1-800-637-7728

Credit Card Inquiries: 1-866-820-6784

Loans

Mortgage: 1-800-266-3027

Collateral Protection Insurance: 1-877-765-3751

Mortgage Loan Notice of Error and/or Request for Information

In order to submit a Notice of Error and/or a Request for Information concerning the servicing of your mortgage loan, you must send the request in writing. Your request must be made on its own and cannot be written on your monthly billing statement. The request should include your name, loan number, property address, and the alleged error or a description of the specific information being requested. Mail your written request to:
Founders Federal Credit Union
Attn: Mortgage Research
737 Plantation Road
Lancaster, SC 29720

Insurance Services

1-855-385-7977

Send us an email

Investment Services

1-866-739-7064

Visit our website

Business Development

Click here to order additional supplies.

Send us an email

Browser Technical Support

Toll Free: 1-888-918-7403

Member Complaint Form

Download our form to submit.

 

Contact Us
 

Comments:

 

Auto Loans as low as*

1.70%
APR

Platinum Visa as low as*

9.85%
APR

Personal Loans as low as*

7.90%
APR

HELOC as low as*

3.25%
APR

Rates, terms & conditions